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HARVARD Citation
Murray, J. et al. (2019). Examining empathy and responsiveness in a high-service context. International journal of retail & distribution management. 47 (12), pp. 1364-1378. [Online].
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Murray, J. et al. (2019). Examining empathy and responsiveness in a high-service context. International journal of retail & distribution management. 47 (12), pp. 1364-1378. [Online].