Building tourism organizational resilience to crises and disasters: A dynamic capabilities view. (17th July 2019)

• Record Type: Journal Article
• Authors: Jiang, Yawei; Ritchie, Brent W.; Verreynne, Martie‐Louise
• Is Part Of: International journal of tourism research. Volume 21:Number 6(2019)
• Page Start: 882
• Page End: 900
• Publication Date: 2019-07-17
• Subjects: dynamic capabilities -- environmental turbulence -- operational routines -- organizational resilience -- slack resources; Tourism -- Periodicals; 338.4791
• DOI: 10.1002/jtr.2312
• Languages: English
• ISSNs: 1099-2340

Abstract

Abstract: The importance of resilience for tourism organizations facing crises and disasters is indisputable. Yet little is known about how these organizations become resilient. This paper proposes that dynamic capabilities provide a mechanism that enables tourism organizations to respond to disruptive environmental changes through a process of routine transformation, resource allocation, and utilization. The resulting theoretical framework takes a processual view to show how an organization's existing operational routines transform into new ones that are resilient to disruptive events, enabled by dynamic capabilities and slack resources. The paper outlines six research propositions and suggests methods for future empirical research.