Observing and Identifying Hospitalist Best Communication Practices in Patient Interactions. Issue 4 (2nd October 2019)

• Record Type: Journal Article
• Authors: Apker, Julie; Shank, Scott; Baker, Maggie; Hatten, Kristen; VanSweden, Sally
• Is Part Of: Hospital topics. Volume 97:Issue 4(2019)
• Page Start: 156
• Page End: 164
• Publication Date: 2019-10-02
• Subjects: hospitalists -- best practice communication -- patients; Hospitals -- Administration -- Periodicals; Hospitals -- Periodicals; 362.11068
• DOI: 10.1080/00185868.2019.1667284
• Languages: English
• ISSNs: 0018-5868

Abstract

Abstract: This study identifies actual hospitalist best communication practices that optimize patient interactions in a busy hospital context. We observed and rated 36 hospitalists and 206 patient encounters using the Kalamazoo Essential Elements of Communication Checklist-Adapted (KEECC-A). We collected descriptive statistics of checklist scores and thematically analyzed fieldnotes to identify communication patterns. Results show hospitalists score highest and most frequently use three of seven KEECC-A dimensions: builds a relationship, shares information, and gathers information. We first identify exemplar behaviors and then provide statistical comparisons by professional and hospital tenure, gender, and day of rounding observed for these three dimensions. Male hospitalists scored higher than females for shares information and significant differences were found for gender between cross-sex patient-hospitalist interactions. Hospitalists early in their professional and hospital tenure received significantly lower ratings than mid-to-late career hospitalists in the three KEECC dimensions. Hospitalists observed on the first day of rounding received significantly higher ratings than those observed on a middle or last day. We offer interpretations to explain study findings and suggest interventions to help hospitalists with less-than-desirable communication skills.