Acceptance and resistance of telehealth: The perspective of dual-factor concepts in technology adoption. (December 2019)

• Record Type: Journal Article
• Authors: Tsai, Juin-Ming; Cheng, Min-Jhih; Tsai, Her-Her; Hung, Shiu-Wan; Chen, Ya-Ling
• Is Part Of: International journal of information management. Volume 49(2019)
• Page Start: 34
• Page End: 44
• Publication Date: 2019-12
• Subjects: Telehealth -- Technology Acceptance Model -- Status Quo Bias -- Enabler -- Inhibitor; Social sciences -- Information services -- Periodicals; Social sciences -- Research -- Periodicals; Information science -- Periodicals; Management information systems -- Periodicals; Knowledge management -- Periodicals; Sciences sociales -- Documentation, Services de -- Périodiques; Sciences sociales -- Recherche -- Périodiques; Sciences de l'information -- Périodiques; Systèmes d'information de gestion -- Périodiques; Information science; Management information systems; Social sciences -- Information services; Social sciences -- Research; Periodicals; Electronic journals; 025.52068
• DOI: 10.1016/j.ijinfomgt.2019.03.003
• Languages: English
• ISSNs: 0268-4012

Abstract

Highlights: This paper builds a novel model from the dual-factor of enabler and inhibitor. This study explains why people accept or reject telehealth usage. This paper suggests that technology anxiety takes on critical roles. It may guide the development and improvement of telehealth acceptance. Abstract: Telehealth can be used to develop innovative healthcare services for promoting medical quality and efficiency. Despite previous research on users' adoption intention of telehealth, users' acceptance and resistance have rarely been considered at the same time. This study used a research model based on the dual-factor concepts of "enablers" and "inhibitors" to explain users' intentions to utilize telehealth. We extended the Technology Acceptance Model and Status Quo Bias with the technology anxiety concept to explain why patients accept or reject the use of telehealth from the perceived enablers and inhibitors of intentions. The experimental results demonstrated users' ambiguous and indecisive intentions of adopting telehealth. It was also found that availability and perceived usefulness are the main factors that encourage individuals to adopt telehealth services. Technology anxiety and transition costs are the key factors in discouraging people from using telehealth. Technology anxiety could be overcome through the perceived usefulness to promote the adoption of telehealth.