Accreditation effects on health service quality: nurse viewpoints. Issue 7 (13th August 2018)

• Record Type: Journal Article
• Authors: Bahadori, Mohammadkarim; Teymourzadeh, Ehsan; Ravangard, Ramin; Saadati, Mohammad
• Is Part Of: International journal of health care quality assurance. Volume 31:Issue 7(2018)
• Page Start: 697
• Page End: 703
• Publication Date: 2018-08-13
• Subjects: Quality management -- Effectiveness -- Health and safety -- Accreditation -- Military hospital; Medical care -- Quality control -- Periodicals; 362.1068
• DOI: 10.1108/IJHCQA-07-2017-0126
• Languages: English
• ISSNs: 0952-6862

Abstract

Abstract : Purpose: The purpose of this paper is to determine accreditation effects on Iranian military hospital health service quality through nurses' viewpoints. Design/methodology/approach: The paper is a cross-sectional questionnaire-based study. Sampling drew from a hospital nurse census ( n =160). Descriptive statistics were used to analyze participant demographics and nurses' views. Linear regression analysis determined the independent variables' overall effect on the accreditation quality results dimension (dependent variable). Findings: From the nurses' viewpoints, accreditation effects on services quality mean score was 3.60±0.61. Linear regression analysis showed that leadership and quality management were identified as the most important accreditation quality predictors. The R 2 value (0.698) showed that nearly 70 percent of the dependent variable changes were affected by the independent variables. Practical implications: This study gives hospital managers a deeper insight into accreditation and its effects on military hospital service quality. Military hospitals benefit from military organization such as hierarchy and command chain, so managers should employ these characteristics to adopt appropriate policies to promote human resource management as a competitive advantage. Furthermore, results will guide public and private hospital managers on how to manage organizational variables that benefit from accreditation. Originality/value: Accreditation was introduced as a hospital quality improvement program. However, implementing accreditation programs should be cost-effective. Hospital managers and employees should feel that accreditation can improve service quality. Nurses had positive viewpoints about accreditation and its effects on military hospital service quality.