Training to Improve Communication Quality: An Efficient Interdisciplinary Experience for Emergency Department Clinicians. (May 2019)

• Record Type: Journal Article
• Authors: Aaronson, Emily L.; White, Benjamin A.; Black, Lauren; Brown, David F.; Benzer, Theodore; Castagna, Allison; Raja, Ali S.; Sonis, Jonathan; Mort, Elizabeth
• Is Part Of: American journal of medical quality. Volume 34:Number 3(2019)
• Page Start: 260
• Page End: 265
• Publication Date: 2019-05
• Subjects: communication -- quality improvement -- health care quality/access/evaluation -- emergency services -- patient satisfaction; Medical care -- Quality control -- Periodicals; Medical care -- Evaluation -- Periodicals; Medical care -- Utilization review -- Periodicals; Medical care -- United States -- Periodicals; 362.1
• DOI: 10.1177/1062860618799936
• Languages: English
• ISSNs: 1062-8606

Abstract

Patient–provider communication has been recognized as a critical area of focus for improved health care quality, with a mounting body of evidence tying patient satisfaction and provider communication to important health care outcomes. Despite this, few programs have been studied in the emergency department (ED) setting. The authors designed a communication curriculum and conducted trainings for all ED clinical staff. Although only 72% of clinicians believed the course would be a valuable use of their time before taking it, 97% reported that it was a valuable use of their time after ( P < .001). Pre-course self-evaluation of knowledge, skill, and ability were high. Despite this, post-course self-efficacy improved statistically significantly. This study suggests that it is possible, in a brief training session, to deliver communication content that participants felt was relevant to their practice, improved their skills and knowledge, changed their attitude, and was perceived to be a valuable use of their time.