An analysis of messages sent between nurses and physicians in deteriorating internal medicine patients to help identify issues in failures to rescue. (April 2017)

• Record Type: Journal Article
• Authors: Wong, Hannah J.; Bierbrier, Rachel; Ma, Philip; Quan, Sherman; Lai, Sannie; Wu, Robert C.
• Is Part Of: International journal of medical informatics. Volume 100(2017)
• Page Start: 9
• Page End: 15
• Publication Date: 2017-04
• Subjects: Communication -- Deterioration -- Intensive care -- Rapid response team -- Outcomes -- Mortality; Medical informatics -- Periodicals; Information science -- Periodicals; Computers -- Periodicals; Medical technology -- Periodicals; Medical Informatics -- Periodicals; Technology, Medical -- Periodicals; Computers; Information science; Medical informatics; Medical technology; Electronic journals; Periodicals; Electronic journals; 610.285
• DOI: 10.1016/j.ijmedinf.2017.01.008
• Languages: English
• ISSNs: 1386-5056

Abstract

Highlights: The role of text messaging as a means of urgent communication between nurses and physicians for deteriorating patients prior to ICU admission was investigated. Text messaging was used in 40% of patients and message quality (in both sent messages and their responses) was poor. Message quality was positively correlated with in-hospital survival. Abstract: Objective: To evaluate in patients who deteriorate and require transfer to the intensive care unit (ICU), how many have a critical text message communicating deterioration and what is the quality of this message? Is message quality, message response or the timeliness of rapid response team (RRT) activation related to death? Methods: We conducted a retrospective chart review of all ICU transfers from General Internal Medicine (GIM) wards from January 2012 until August 2014. All critical messages (CM) in the 48 h prior to ICU transfer were analyzed for RRT calling criteria, time to RRT activation, message quality, presence of vitals, and the quality and timeliness of physician response. Results: Of the 236 patients in the study, 93 (39%) had a CM in the 48 h prior to ICU transfer. Within this subset, 76 patients did not have prior RRT activation and the median times from CM to RRT activation and CM to ICU transfer were 8.9 [IQR 2.9, 20.7] and 15.6 [IQR 9.0, 28.7] hours, respectively. Only 45% of messages contained 2 or more vitals and only 3% of messages contained Situation, Background, Assessment, and Recommendations (SBAR). Physician response was timely (3 [IQR 2, 17] min) but response quality was poor; nearly one quarter of responses only acknowledged receipt. Among message characteristics, only the number of SBAR elements was correlated with in-hospital survival (p = 0.047). Conclusion: Communication between nurses and physicians about critically ill patients could be improved. There appear to be significant gaps in the quality of messages, their responses, and delays in RRT activation.