Educational approaches for improving physicians' use of health information technology. Issue 4 (July 2019)

• Record Type: Journal Article
• Authors: Shachak, Aviv; Randhawa, Gurprit K.; Crampton, Noah H.
• Is Part Of: Healthcare management forum. Volume 32:Issue 4(2019)
• Page Start: 188
• Page End: 191
• Publication Date: 2019-07
• Subjects: Health services administration -- Periodicals; Health services administration -- Canada -- Periodicals; 362.1068
• DOI: 10.1177/0840470419831717
• Languages: English
• ISSNs: 0840-4704

Abstract

The benefits of Health Information Technology (HIT) depend on the way they are being used. Education and training are often needed to move from basic to advanced, value-adding, use. In this article, we describe three educational approaches that can help in achieving this goal: "productive failure, " video tutorials, and simulation. We describe the rationale behind these approaches, their strengths, and limitations and illustrate their application, respectively, to three problems associated with the use of HIT in clinical practice: improving data quality within Electronic Medical Records (EMRs) at the point of data entry, use of advanced EMR features for chronic disease management, and impact of the EMR on patient-clinician communication. We conclude that, while these approaches are promising, there is a need for innovation and diversity of educational approaches to address use of advanced HIT features, identified challenges with HIT, and usage in context—as well as for rigorous evaluation.