Factors affecting post-implementation success of enterprise resource planning systems: a perspective of business process performance. Issue 9 (21st October 2019)

• Record Type: Journal Article
• Authors: Hasan, Najmul; Miah, Shah Jahan; Bao, Yukun; Hoque, Md. Rakibul
• Is Part Of: Enterprise information systems. Volume 13:Issue 9(2019)
• Page Start: 1217
• Page End: 1244
• Publication Date: 2019-10-21
• Subjects: Enterprise resource planning (ERP) systems -- post-implementation success -- continuous system development (CSD) -- decision support unit (DSU) -- business process performance (BPP); Information storage and retrieval systems -- Periodicals; Management information systems -- Periodicals; Electronic commerce -- Periodicals; 658.4038011
• DOI: 10.1080/17517575.2019.1612099
• Languages: English
• ISSNs: 1751-7575

Abstract

ABSTRACT: The study investigates critical factors which are important to evaluate enterprise resource planning (ERP) in the post-implementation stage. A conceptual framework is proposed with a set of relevant hypotheses and a structural equation modeling is used to analyze the survey data using Smart-PLS package program. The results illustrate that post-implementation success factors are significant for assessing an overall impact of ERP post-implementation. Likewise, the possibility of business process performance is higher in a condition of when the systems are employed in a coordinated way. The findings may assist ERP professionals and developers in other countries for ERP implementation in future.