Incivility and the use of systems thinking to promote healthy voluntary organisations. (1st July 2019)

• Record Type: Journal Article
• Authors: Phillips, Janet M.; Stalter, Ann; Brodhead, Josette; Scardaville, Debra; Ruggiero, Jeanne; Wiggs, Carol; Winegardner, Sherri; Provencio, Robyn
• Is Part Of: Voluntary sector review. Volume 10:Number 2(2019)
• Page Start: 225
• Page End: 234
• Publication Date: 2019-07-01
• Subjects: incivility -- systems thinking -- voluntary organisations -- systems awareness model; Voluntarism -- Periodicals; Voluntarism -- Research -- Periodicals; Associations, institutions, etc -- Periodicals; 361.3705
• DOI: 10.1332/204080519X15567197887025
• Languages: English
• ISSNs: 2040-8056

Abstract

Abstract : Incivility in voluntary organisations is critically burdensome on a global level, but there is a dearth of literature on how to contend with the problem. This paper provides a description and an evaluation of and reflection on a workshop conducted to propose an evidence-based systems awareness model (SAM) for volunteers in professional organisations to use in mitigating incivility. Implications of the SAM model for a culture of caring in the voluntary sector are described.