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HARVARD Citation
Yan, H. et al. (2019). An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service. IISE transactions. pp. 1167-1189. [Online].
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Yan, H. et al. (2019). An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service. IISE transactions. pp. 1167-1189. [Online].