Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships. (10th July 2019)

• Record Type: Journal Article
• Authors: Varela, Juan Carlos Sosa; Svensson, Goran; Mpinganjira, Mercy
• Is Part Of: International journal of procurement management. Volume 12:Number 4(2019)
• Page Start: 391
• Page End: 409
• Publication Date: 2019-07-10
• Subjects: economic -- non-economic -- satisfaction -- trust -- commitment -- business relationships -- SME -- Puerto Rico; Industrial procurement -- Management -- Periodicals; Industrial procurement -- Electronic information resources -- Periodicals; Business logistics -- Periodicals; 658.7205
• Languages: English
• ISSNs: 1753-8432

Abstract

To validate a research model established by Ferro et al. (2016) in which trust and commitment are mediators between economic and non-economic satisfaction. The sample for this study comprises a total of 400 small and medium-sized Puerto Ricans enterprises from various industrial sectors. A total of 133 usable questionnaires were returned, generating a response rate of 33.25%. A research model consisting of hypothesised relationships between constructs was tested based on a survey of small and medium-sized companies in Puerto Rico. Structural equation modelling using AMOS software was used to analyse the data. Trust and commitment are mediators between economic satisfaction and non-economic satisfaction. Valid and reliable theory should be applicable across contexts and through time offering a foundation of the generality of empirical findings. It provides managerial support and guidance to assess satisfaction, trust, and commitment in business relationships. It offers a foundation of validity and reliability across contexts and through the time of a nomological framework consisting of economic and non-economic satisfaction, trust and commitment.