The impact of job insecurity on critical hotel employee outcomes: The mediating role of self-efficacy. Issue 6 (18th August 2019)

• Record Type: Journal Article
• Authors: Etehadi, Bahar; Karatepe, Osman M.
• Is Part Of: Journal of hospitality marketing & management. Volume 28:Issue 6(2019)
• Page Start: 665
• Page End: 689
• Publication Date: 2019-08-18
• Subjects: Absenteeism -- hotel employees -- job insecurity -- self-efficacy -- service innovation behavior -- service recovery performance; Hospitality industry -- Marketing -- Periodicals; Leisure industry -- Marketing -- Periodicals; 338.47910688
• DOI: 10.1080/19368623.2019.1556768
• Languages: English
• ISSNs: 1936-8623

Abstract

ABSTRACT: Drawing on social cognitive theory and threat-rigidity thesis, our study proposed a research model in which self-efficacy mediated the impact of job insecurity on absenteeism, service recovery performance (SRP), and service innovation behavior. Data were gathered from a time-lagged sample of hotel customer-contact employees (CCEs) and their direct supervisors in Turkey. The relationships mentioned above were assessed using structural equation modeling. As expected, self-efficacy, absenteeism, SRP, and service innovation behavior were the outcomes of job insecurity among CCEs. Consistent with our predictions, self-efficacy partly mediated the relationship between job insecurity and the abovementioned outcomes. Our study sheds new light on the underlying mechanism linking job insecurity to organizationally valued behavioral consequences.