Algorithmic decision-making? The user interface and its role for human involvement in decisions supported by artificial intelligence. (September 2019)
- Record Type:
- Journal Article
- Title:
- Algorithmic decision-making? The user interface and its role for human involvement in decisions supported by artificial intelligence. (September 2019)
- Main Title:
- Algorithmic decision-making? The user interface and its role for human involvement in decisions supported by artificial intelligence
- Authors:
- Bader, Verena
Kaiser, Stephan - Other Names:
- Beverungen Armin guest-editor.
Beyes Timon guest-editor.
Conrad Lisa guest-editor. - Abstract:
- Artificial intelligence can provide organizations with prescriptive options for decision-making. Based on the notions of algorithmic decision-making and user involvement, we assess the role of artificial intelligence in workplace decisions. Using a case study on the implementation and use of cognitive software in a telecommunications company, we address how actors can become distanced from or remain involved in decision-making. Our results show that humans are increasingly detached from decision-making spatially as well as temporally and in terms of rational distancing and cognitive displacement. At the same time, they remain attached to decision-making because of accidental and infrastructural proximity, imposed engagement, and affective adhesion. When human and algorithmic intelligence become unbalanced in regard to humans' attachment to decision-making, three performative effects result: deferred decisions, workarounds, and (data) manipulations. We conceptualize the user interface that presents decisions to humans as a mediator between human detachment and attachment and, thus, between algorithmic and humans' decisions. These findings contrast the traditional view of automated media as diminishing user involvement and have useful implications for research on artificial intelligence and algorithmic decision-making in organizations.
- Is Part Of:
- Organization. Volume 26:Number 5(2019:Sep.)
- Journal:
- Organization
- Issue:
- Volume 26:Number 5(2019:Sep.)
- Issue Display:
- Volume 26, Issue 5 (2019)
- Year:
- 2019
- Volume:
- 26
- Issue:
- 5
- Issue Sort Value:
- 2019-0026-0005-0000
- Page Start:
- 655
- Page End:
- 672
- Publication Date:
- 2019-09
- Subjects:
- Algorithmic and human-based intelligence -- algorithmic decision-making -- artificial intelligence -- interface -- workplace decisions
Organizational sociology -- Periodicals
Organization -- Periodicals
302.35 - Journal URLs:
- http://org.sagepub.com ↗
http://www.uk.sagepub.com/home.nav ↗
http://firstsearch.oclc.org ↗ - DOI:
- 10.1177/1350508419855714 ↗
- Languages:
- English
- ISSNs:
- 1350-5084
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 11110.xml