Effects of social support and grateful disposition on employees' psychological well-being. Issue 11 (10th September 2019)

• Record Type: Journal Article
• Authors: Cho, Sanglee
• Is Part Of: Service industries journal. Volume 39:Issue 11/12(2019)
• Page Start: 799
• Page End: 819
• Publication Date: 2019-09-10
• Subjects: Emotional dissonance -- social support -- grateful disposition -- psychological well-being -- prosocial behavior; 情绪失调 -- 社会支持 -- 感恩倾向 -- 心理幸福感 -- 亲社会行为; Service industries -- Periodicals; Service industries -- Great Britain -- Periodicals; 338.4
• DOI: 10.1080/02642069.2018.1444755
• Languages: English
• ISSNs: 0264-2069

Abstract

ABSTRACT: This study proposes grateful disposition as an individual affective factor affecting service employees' psychological well-being. Grateful disposition is the tendency to recognize and appreciate the contributions of others as positive experiences or to experience gratitude easily. To analyze the relationship between emotional dissonance and psychological well-being and the moderating effect of social support and grateful disposition, hierarchical regression analysis was used. Using convenience sampling from department store employees ( n = 239) in Korea, this study found that grateful disposition as well as social support moderated the relationship between emotional dissonance and psychological well-being. This study demonstrates the importance of individual affective traits affecting psychological well-being, which were overlooked in the previous studies, and provides an opportunity to discuss grateful disposition in service marketing.