Assessment of Current Training Program and Its Effectiveness in Hotels of Bhutan. Issue 4 (4th July 2019)

• Record Type: Journal Article
• Authors: Wangchuk, Dorji; Wetprasit, Prateep
• Is Part Of: Journal of quality assurance in hospitality & tourism. Volume 20:Issue 4(2019)
• Page Start: 405
• Page End: 423
• Publication Date: 2019-07-04
• Subjects: Training -- trainee characteristics -- training design -- work environment -- training effectiveness; Hospitality industry -- Periodicals; Tourism -- Periodicals; Quality assurance -- Periodicals; 338.479105
• DOI: 10.1080/1528008X.2018.1549522
• Languages: English
• ISSNs: 1528-008X

Abstract

ABSTRACT: The increasing number of tourist in Bhutan demands for more high-quality hotels to provide better services to guests. The objectives of the study are, (1) to assess the current training provided to the hotel employees; (2) to evaluate the training gap concerning training design and; (3) to examine relationship between the training factors affecting the training effectiveness in Bhutanese hotel industry. Findings showed mismatch of training provided to employees resulting in poor quality of service. Negative score was found between the importance and satisfaction level of hotel employees on contents of training design. However the results showed positive relationship between the training factors and training effectiveness, work environment has strong influence.