Fine-tuning the usability of a crowdsourced indoor navigation system. Issue 5 (3rd September 2019)

• Record Type: Journal Article
• Authors: Ooms, Kristien; Duytschaever, Alexander; Stroeken, Koenraad; Verdoolaege, Annelies; Viaene, Pepijn; van de Weghe, Nico
• Is Part Of: Cartography and geographic information science. Volume 46:Issue 5(2019)
• Page Start: 456
• Page End: 473
• Publication Date: 2019-09-03
• Subjects: Indoor navigation -- crowdsourcing -- usability -- user-centered design -- routing application; Cartography -- Periodicals; Geographic information systems -- Periodicals; 526
• DOI: 10.1080/15230406.2018.1535331
• Languages: English
• ISSNs: 1523-0406

Abstract

ABSTRACT: This paper describes the development of a crowdsourced indoor navigation system named SoleWay. Because the input of volunteers is crucial, special attention was paid to the usability of the system at different stages throughout its development. Besides a user-friendly system, this has resulted in a number of important insights that can facilitate the development of future systems: the importance social motivation of potential users, integration of a stepwise approach (with a gradual release and subsequent user evaluations), and adaptation to user requirements. These elements combined are also crucial to be able to obtain a critical crowd that can sustain a viable content.