Building the Veterans Experience Office: CX and the Public Sector. (9th July 2019)
- Record Type:
- Journal Article
- Title:
- Building the Veterans Experience Office: CX and the Public Sector. (9th July 2019)
- Main Title:
- Building the Veterans Experience Office: CX and the Public Sector
- Authors:
- Morton, Barbara C.
Becker, Lee - Abstract:
- Abstract : Building a Veterans Experience Office—with the goal of being the #1 customer experience office in the federal government—required a completely new view at the enterprise level. Building leadership at the Veterans Administration—with the help of human‐centered design.
- Is Part Of:
- Design management review. Volume 30:Number 2(2019)
- Journal:
- Design management review
- Issue:
- Volume 30:Number 2(2019)
- Issue Display:
- Volume 30, Issue 2 (2019)
- Year:
- 2019
- Volume:
- 30
- Issue:
- 2
- Issue Sort Value:
- 2019-0030-0002-0000
- Page Start:
- 36
- Page End:
- 44
- Publication Date:
- 2019-07-09
- Subjects:
- Industrial design coordination -- Periodicals
Industrial design -- Management -- Periodicals
658.575205 - Journal URLs:
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http://search.ebscohost.com/direct.asp?db=bth&jid=%227NB%22&scope=site ↗
http://www3.interscience.wiley.com ↗
http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1948-7169 ↗
http://onlinelibrary.wiley.com/ ↗
http://dx.doi.org/10.1111/(ISSN)1948-7169 ↗
http://libnet.ac.il/~libnet/pqd/pqd_issn.pl?1557-0614 ↗
http://search.ebscohost.com/ ↗
http://www.bibliothek.uni-regensburg.de/ezeit/?2388476 ↗
http://www.dmi.org/dmi/html/publications/journal/journal_d.jsp ↗
http://www3.interscience.wiley.com/journal/122663748/home ↗ - DOI:
- 10.1111/drev.12179 ↗
- Languages:
- English
- ISSNs:
- 1557-0614
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 11010.xml