A holistic view of value generation process in a SSBI environment: a service dominant logic perspective. (15th May 2018)

• Record Type: Journal Article
• Authors: Bani-Hani, Imad; Pareigis, Jorg; Tona, Olgerta; Carlsson, Sven
• Is Part Of: Journal of decision systems. Volume 27(2018)Supplement 1
• Page Start: 46
• Page End: 55
• Publication Date: 2018-05-15
• Subjects: Self-service business intelligence -- service-dominant logic -- co-production -- co-creation; Decision support systems -- Periodicals; Management information systems -- Periodicals; Information resources management -- Periodicals; Information storage and retrieval systems -- Periodicals; Management -- Communication systems -- Periodicals; Decision support systems; Information resources management; Information storage and retrieval systems; Management -- Communication systems; Management information systems; Periodicals; 658.40305
• DOI: 10.1080/12460125.2018.1468155
• Languages: English
• ISSNs: 1246-0125

Abstract

Abstract: Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.