The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry. Issue 3 (3rd July 2019)

• Record Type: Journal Article
• Authors: Book, Laura; Gatling, Anthony; Kim, Jungsun (Sunny)
• Is Part Of: Journal of human resources in hospitality & tourism. Volume 18:Issue 3(2019)
• Page Start: 368
• Page End: 393
• Publication Date: 2019-07-03
• Subjects: Employee satisfaction with leader -- employee engagement -- employee loyalty -- employee retention; Hospitality industry -- Personnel management -- Periodicals; 647.94068
• DOI: 10.1080/15332845.2019.1599787
• Languages: English
• ISSNs: 1533-2845

Abstract

Abstract: This research investigates the role of leader satisfaction on employee engagement, loyalty, and intention to stay. The results demonstrate that leadership satisfaction has a direct effect on employee engagement, loyalty and intention to stay. Furthermore, employee engagement was found to mediate the relationship between leader satisfaction and both loyalty and intention to stay. Interestingly, age moderated the relationships between engagement and loyalty as well as engagement and intention to stay. The results of this study yield theoretical and practical implications that are useful for hospitality leaders. Research limitations and recommendations for further research conclude this research.