Enhancing Clinical Librarian Work Processes and Communicating Service Impact with REDCap and Data Visualization. Issue 2 (3rd April 2019)

• Record Type: Journal Article
• Authors: Daniels, Kate; Lawson, Emily
• Is Part Of: Medical reference services quarterly. Volume 38:Issue 2(2019)
• Page Start: 187
• Page End: 196
• Publication Date: 2019-04-03
• Subjects: Analytics -- clinical librarians -- data capture -- REDCap; Medicine -- Information services -- Periodicals; Reference services (Libraries) -- Periodicals; Medical libraries -- Reference services -- Periodicals; 025.527661
• DOI: 10.1080/02763869.2019.1588051
• Languages: English
• ISSNs: 0276-3869

Abstract

Abstract: Due to staffing changes, clinical librarians in a large pediatric health care system needed to streamline how user requests were received and how best to handle the shared workflow. This article describes how REDCap and SAS were implemented to improve the management of requests, capture comprehensive user statistics, and convey the value of the library services through enhanced reporting.