Predictors of E-government adoption in India: direct and indirect effects of technology anxiety and information quality. (22nd July 2019)

• Record Type: Journal Article
• Authors: Kaushik, Kapil; Mishra, Rajhans
• Is Part Of: International journal of business information systems. Volume 31:Number 3(2019)
• Page Start: 305
• Page End: 321
• Publication Date: 2019-07-22
• Subjects: E-government adoption -- information quality -- technology anxiety -- indirect effect; Information storage and retrieval systems -- Business -- Periodicals; Business -- Data processing -- Periodicals; Management information systems -- Periodicals; System design -- Periodicals; System analysis -- Periodicals; 651.8
• Languages: English
• ISSNs: 1746-0972

Abstract

E-government adoption has been the focus of many research studies in the past. However, few studies have explored the role of technology anxiety and information quality in the E-government adoption process. The purpose of this paper is to examine the direct and indirect effects of technology anxiety and information quality on E-government adoption. The results of our study indicate that technology anxiety indirectly influences E-government adoption. At the same time, the direct effect of technology anxiety on E-government adoption weakens in the presence of effort expectancy. Perceived information quality has positive direct effect on E-government adoption. However, we did not find any significant indirect effect of information quality on E-government adoption. This study contributes to E-government adoption frameworks by analysing the effect of computer and internet related anxiety and information quality on the adoption of E-government services. Implications for theory and practice that would help the policy makers in enhancing the effectiveness of E-government services have been discussed.