Performance landscape modeling in digital manufacturing firm. Issue 3 (27th June 2019)

• Record Type: Journal Article
• Authors: Kulkarni, Sourabh; Verma, Priyanka; Mukundan, R.
• Is Part Of: Business process management journal. Volume 25:Issue 3(2019)
• Page Start: 533
• Page End: 552
• Publication Date: 2019-06-27
• Subjects: Positioning -- NK model -- Digital manufacturing -- Cumulative capabilities -- Grey–DEMATEL–NK -- Performance landscape; Industrial management -- Periodicals; Reengineering (Management) -- Periodicals; Total quality management -- Periodicals; 658.4063
• DOI: 10.1108/BPMJ-11-2017-0333
• Languages: English
• ISSNs: 1463-7154

Abstract

Abstract : Purpose: The purpose of this paper is to update existing Kauffmann's NK model to evaluate the manufacturing fitness of strategic business capabilities. The updated model is tested in a digital manufacturing (DM) setting to investigate the sequence for developing cumulative capabilities that can yield the maximum payoff. Design/methodology/approach: The authors develop a grey–DEMATEL–NK fitness model and show its application, through a case study, to a DM firm in India. Findings: The grey–DEMATEL–NK model helps evaluate multiple manufacturing capabilities and indicates that quality–flexibility–cost–delivery is the sequence that yields the maximum manufacturing fitness (competitive payoff) for a DM firm. This sequence helps the firm reorganise its internal business processes and is different from that used to develop cumulative capabilities in a traditional manufacturing setting (quality–delivery–flexibility–cost). Originality/value: This study presents a pilot model for computing the cumulative capabilities payoff and prescribes a sequence for developing cumulative capabilities within a DM context.