The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector. Issue 8 (28th April 2019)

• Record Type: Journal Article
• Authors: Khan, Zaheer; Rao-Nicholson, Rekha; Akhtar, Pervaiz; Tarba, Shlomo Y.; Ahammad, Mohammad F.; Vorley, Tim
• Is Part Of: International journal of human resource management. Volume 30:Issue 8(2019)
• Page Start: 1342
• Page End: 1369
• Publication Date: 2019-04-28
• Subjects: HR practices -- resilience -- Pakistan -- emerging economies -- telecommunications sector; Personnel management -- Periodicals; Human capital -- Management -- Periodicals; 658.3
• DOI: 10.1080/09585192.2017.1316759
• Languages: English
• ISSNs: 0958-5192

Abstract

Abstract: There has been increasing interest in understanding the factors that contribute to the development of employee resilience. Despite such interest, there is a dearth of research examining the contributory role played by HR practices in enhancing employee resilience. Looking at the context of Pakistan's telecommunications sector and deploying a qualitative methodology, this paper examines the impact of HR practices on employee resilience. The findings indicate that four key areas of HR practices – job design, information sharing and flow within an organisation, employee benefits (monetary as well as non-monetary), and employee development opportunities – enable the development of employee resilience. Consequently, the effective implementation of HR practices in these areas has been the key factor for the development of employee resilience.