The service triangle and power: the role of frontline home support workers and consumer‐directed care—an Australian context. Issue 2 (17th April 2019)
- Record Type:
- Journal Article
- Title:
- The service triangle and power: the role of frontline home support workers and consumer‐directed care—an Australian context. Issue 2 (17th April 2019)
- Main Title:
- The service triangle and power: the role of frontline home support workers and consumer‐directed care—an Australian context
- Authors:
- Payne, Graeme
Fisher, Greg - Abstract:
- Abstract: Workplace relational dynamics change when the customer or client takes on greater power in the relationship. Adopting a typology of the service triangle, this qualitative study examines frontline home support workers' perceptions of their power, following recent legislative change from a traditional agency‐directed aged care model to consumer‐directed care.
- Is Part Of:
- Industrial relations journal. Volume 50:Issue 2(2019)
- Journal:
- Industrial relations journal
- Issue:
- Volume 50:Issue 2(2019)
- Issue Display:
- Volume 50, Issue 2 (2019)
- Year:
- 2019
- Volume:
- 50
- Issue:
- 2
- Issue Sort Value:
- 2019-0050-0002-0000
- Page Start:
- 197
- Page End:
- 213
- Publication Date:
- 2019-04-17
- Subjects:
- Industrial relations -- Periodicals
331.1942 - Journal URLs:
- http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1468-2338 ↗
http://onlinelibrary.wiley.com/ ↗ - DOI:
- 10.1111/irj.12247 ↗
- Languages:
- English
- ISSNs:
- 0019-8692
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 4461.140000
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 10413.xml