Evaluating and designing procedures in safety critical environments: a framework and taxonomy based on a critical review and synthesis. (4th July 2019)

• Record Type: Journal Article
• Authors: Surabattula, Deepti; Landry, Steven J.; Caldwell, Barrett S.
• Is Part Of: Theoretical issues in ergonomics science. Volume 20:Number 4(2019)
• Page Start: 489
• Page End: 506
• Publication Date: 2019-07-04
• Subjects: Checklists -- compliance -- non-compliance -- outcome -- procedures -- system performance; Human engineering -- Periodicals; Human engineering -- Research -- Periodicals; 620.82
• DOI: 10.1080/1463922X.2018.1529205
• Languages: English
• ISSNs: 1463-922X

Abstract

Abstract: Past research in procedure following has primarily concentrated on the effect of procedure-related factors on procedure compliance and non-compliance. Non-compliance is generally considered to be uniformly negative, rather than the outcome that results from other factors. However, there is a general consensus that procedures are not designed for all situations, and that non-compliance can improve outcomes under certain situations. It is therefore important to understand procedure following based on outcomes and not only procedure compliance or non-compliance. To that end, a framework and taxonomy for understanding procedure following has been developed that enables researchers to focus on the outcome of following procedures, not simply on compliance and non-compliance.