Cognition differences and improvement countermeasures of non-technical medical services based on grey correlation analysis. Issue 2 (1st April 2019)

• Record Type: Journal Article
• Authors: Liu, Hangyu; Liu, Saina; Duan, Lizhong; Zhang, Chongxu; Yin, Lili; Zhang, Yinran; Lu, Qi
• Is Part Of: Grey systems. Volume 9:Issue 2(2019)
• Page Start: 155
• Page End: 163
• Publication Date: 2019-04-01
• Subjects: Influencing factor -- Cognition difference; Cybernetics -- Periodicals; Systems engineering -- Periodicals; 003.5
• DOI: 10.1108/GS-09-2018-0041
• Languages: English
• ISSNs: 2043-9377

Abstract

Abstract : Purpose: The purpose of this paper is to explore the rationality differences of cognition of non-technical medical services in different groups, and to provide countermeasures for improving non-technical medical services. Design/methodology/approach: Literature analysis, expert interviews, questionnaire survey and frequency analysis were taken to reveal the influencing factors of non-technical medical services. Grey correlation methods were taken to compare the rationality differences of cognition of non-technical medical services by analysis influencing factors' scores marked by different groups. Findings: A total of 12 influencing factors of non-technical medical services were obtained, including "doctor's working career", "doctor's strict implementation of medical treatment norms and medication guidelines", "doctor's service awareness", etc. And rationality differences of cognition of non-technical medical services were confirmed as follows: the doctors' cognition was more reasonable compared with patients; the women's cognition was more reasonable compared with men; the lower aged groups' cognition was more reasonable compared with higher aged groups; and people with doctoral degree had a less reasonable cognition compared with others. Originality/value: The authors systematically discussed the cognition differences of non-technical medical services among different people, and provided some countermeasures reasonably.