Individual and Team-Based Medical Error Disclosure: Dialectical Tensions Among Health Care Providers. (July 2019)

• Record Type: Journal Article
• Authors: Jones, Mandy; Scarduzio, Jennifer; Mathews, Elzaba; Holbrook, Paula; Welsh, Darlene; Wilbur, Lee; Carr, Douglas; Cary, L. Curtis; Doty, Christopher I.; Ballard, James A.
• Is Part Of: Qualitative health research. Volume 29:Number 8(2019)
• Page Start: 1096
• Page End: 1108
• Publication Date: 2019-07
• Subjects: medical error disclosure -- relational dialectics -- tensions -- interprofessional team -- qualitative mixed methods -- southeastern United States; Health -- Periodicals; Health behavior -- Periodicals; Health -- Research -- Methodology -- Periodicals; Health behavior -- Research -- Methodology -- Periodicals; 610.7205
• DOI: 10.1177/1049732319837224
• Languages: English
• ISSNs: 1049-7323

Abstract

Researchers from disciplines of education, health communication, law and risk management, medicine, nursing, and pharmacy examined communication tensions among interprofessional (IP) health care providers regarding medical error disclosure utilizing patient simulation. Using relational dialectics theory, we examined how communication tensions manifested in both individual-provided medical error disclosure and IP team-based disclosure. Two dialectical tensions that health care providers experienced in disclosure conversations were identified: (a) leadership and support, and (b) transparency and protectionism. Whereas these tensions were identified in an IP education setting using simulation, findings support the need for future research in clinical practice, which may inform best practices for various disclosure models. Identifying dialectical tensions in disclosure conversations may enable health communication experts to effectively engage health care providers, risk management, and patient care teams in terms of support and education related to communicating about medical errors.