Expanding Strategic Opportunities in Nonprofits: Mapping the Interdependencies of Critical Performance Variables. (June 2019)

• Record Type: Journal Article
• Authors: Gamble, Edward; Thorsen, Andreas; Black, Laura
• Is Part Of: Nonprofit and voluntary sector quarterly. Volume 48:Number 3(2019)
• Page Start: 616
• Page End: 632
• Publication Date: 2019-06
• Subjects: accounting in community health centers -- critical performance variables -- nonprofit performance measurement -- system dynamics; Nonprofit organizations -- Periodicals; Voluntarism -- Periodicals; Charity organization -- Periodicals; 361.763
• DOI: 10.1177/0899764019837599
• Languages: English
• ISSNs: 0899-7640

Abstract

In this article, we demonstrate the method of participatory causal modeling to map the interdependencies of critical performance variables in a complex nonprofit health care provider with considerable financial and operational control challenges. Critical performance variables are output performance dimensions that are fundamental indicators of organizational success. Causal modeling provides an approach for nonprofit leaders to examine how critical performance variables dynamically and recursively affect each other and thereby offers a path to identify key points of leverage for organizational action. Using a case study, we show that participatory system dynamics modeling revealed assumptions, choices, and complexities and so helped a nonprofit health care organization recognize possible strategic opportunities. This study demonstrates an approach that other nonprofits may deploy in situations where they are experiencing competing objectives and constraints in managing critical performance variables.