Public Library Users: Perspectives of Socially Vulnerable Populations. Issue 4 (19th May 2019)

• Record Type: Journal Article
• Authors: Richter, S.; Bell, J.; Jackson, M. K.; Lee, L. D.; Dashora, P.; Surette, S.
• Is Part Of: Journal of library administration. Volume 59:Issue 4(2019)
• Page Start: 431
• Page End: 441
• Publication Date: 2019-05-19
• Subjects: Edmonton Public Library -- homeless -- inclusivity -- library behavior policy -- library staff -- public space -- safety -- socially vulnerable population; Library administration -- Periodicals; 025.1
• DOI: 10.1080/01930826.2019.1593711
• Languages: English
• ISSNs: 0193-0826

Abstract

Abstract: Modern public libraries strive for inclusivity. Part of this effort involves enhancing staff capacity for engaging with socially vulnerable populations. This paper presents the outcomes of a study on library use by homeless adults, one of the most vulnerable of populations. The study employed a mix of methods. Part one was quantitative: a survey of library patrons. A second, qualitative phase involved focus groups – two of which were comprised of homeless patrons. Several areas of concern and need emerged, including physical space, safety, library services, and interactions with the library staff.