Exploring the effects of ICTs, workforce, and gender on capacity utilization. Issue 1 (2nd January 2019)

• Record Type: Journal Article
• Authors: Yeo, Benjamin; Grant, Delvin
• Is Part Of: Information technology for development. Volume 25:Issue 1(2019)
• Page Start: 122
• Page End: 150
• Publication Date: 2019-01-02
• Subjects: ICT -- workforce -- capacity utilization -- gender -- regression; Information technology -- Developing countries -- Periodicals; Electronic data processing -- Developing countries -- Periodicals; 004
• DOI: 10.1080/02681102.2017.1383876
• Languages: English
• ISSNs: 0268-1102

Abstract

ABSTRACT: Information and communication technologies (ICTs) investments come with expectations of increased productivity, but results from ICT impact studies are mixed. We look at workforce characteristics and female participation in the workforce and management and ICTs as contexts to investigate their impact on capacity utilization. This was accomplished by using the Technology, Organization, and Environment framework and regression analysis. The results illustrate the importance of a stable and skilled workforce, capable of leveraging the existing infrastructure. In addition, the pursuit of international certifications, formal employee training, female participation, and other factors affect capacity utilization. From the research findings, we identified eight research hypotheses for future investigations.