An employee's best friend? How AI can boost employee engagement and performance. Issue 1 (11th February 2019)

• Record Type: Journal Article
• Authors: Smith, Cameron
• Is Part Of: Strategic HR review. Volume 18:Issue 1(2019)
• Page Start: 17
• Page End: 20
• Publication Date: 2019-02-11
• Subjects: Employee engagement -- Artificial intelligence -- Rewards; Personnel management -- Periodicals; 658.305
• DOI: 10.1108/SHR-11-2018-0092
• Languages: English
• ISSNs: 1475-4398

Abstract

Abstract : Purpose: How to keep employees engaged, rewarded and retained to improve the end-user and customer experience. Design/methodology/approach: This study provides practical advice on how a business can attract, recruit, retain and develop talented employees to improve customer service, using the author's experience at Genesys. Findings: This study explores various research findings including Coleman Parks to establish the challenges organizations face when trying to ensure employees are engaged with their own business. Originality/value: This is my viewpoint on the situation; I have researched various areas of employee engagement to understand why organizations are facing challenges, and I can provide unique insight as we work with world-leading brands to use technology that will solve these problems in some way at the least.