Using the balanced scorecard to measure the effectiveness of knowledge management projects in Chinese enterprises. (2018)

• Record Type: Journal Article
• Authors: Lau, Eric K.W.
• Is Part Of: International journal of Web engineering and technology. Volume 13:Number 2(2018)
• Page Start: 187
• Page End: 200
• Publication Date: 2018
• Subjects: knowledge management -- KM -- balanced scorecard -- knowledge management effectiveness; World Wide Web -- Periodicals; Web site development -- Periodicals; Application software -- Development -- Periodicals; 006.7
• Languages: English
• ISSNs: 1476-1289

Abstract

A firm's organisational knowledge, which provides its competitive advantage, must be protected, managed, and effectively shared among employees; a function known as knowledge management. This study of Chinese firms, informed by a literature review, examines various knowledge management projects, using the balanced scorecard. The scorecard found significant differences between state-owned and private enterprises, and identified two critical determinants of satisfaction with such projects; how well they supported the financial functions, and the customer-service functions, of the firm.