The Greenlife company: a teaching case study in management. (2018)

• Record Type: Journal Article
• Authors: Scott, Joseph; Ross, William H.
• Is Part Of: International journal of teaching and case studies. Volume 9:Number 2(2018)
• Page Start: 109
• Page End: 130
• Publication Date: 2018
• Subjects: motivation -- leadership -- power -- communication -- technology acceptance -- conflict management -- decision making -- teaching -- case study -- management; Teaching -- Periodicals; 371.10205
• Languages: English
• ISSNs: 1749-9151

Abstract

The Greenlife company is a US family-owned business specialising in home improvement projects. One division sells and installs energy-efficient replacement windows. The small business owner must address problems relating to the work habits of two sales representatives. One is experienced, but his lack of communication with window installers creates scheduling problems. The other is new and has trouble estimating when materials will arrive and how long installation will take. Additionally, the telephone messaging and scheduling systems are antiquated, yet the experienced sales representative opposes changes. The owner also decides that the compensation system does not adequately motivate the sales representatives. The case offers students an excellent opportunity to apply organisational behaviour and information systems concepts when grappling with these problems.