What has emotional intelligence got to do with it: the moderating role of EI on the relationships between workplace incivility and mental health?. (2017)

• Record Type: Journal Article
• Authors: Carter, Leanne; Loh, Jennifer
• Is Part Of: International journal of work organisation and emotion. Volume 8:Number 1(2017)
• Page Start: 41
• Page End: 58
• Publication Date: 2017
• Subjects: emotional intelligence -- workplace incivility -- depression -- anxiety -- stress; Emotions -- Sociological aspects -- Periodicals; Organizational sociology -- Periodicals; Organizational behavior -- Periodicals; Work -- Psychological aspects -- Periodicals; 302.35
• Languages: English
• ISSNs: 1740-8938

Abstract

Workplace incivility (WI) has detrimental consequences on victims and has been linked positively to depression, anxiety and stress. However, emotional intelligence (EI) which involves the ability to manage one's and other's emotions has been positively associated with lower symptoms of depression, anxiety, and stress; suggesting that EI may act as a buffer against stressors. Therefore, the present study tested a model which proposed that EI would moderate the relationships between WI and depression, between WI and anxiety, as well as between WI and stress. Data was collected using an online survey from 184 Australian adult workers. Results indicated that EI moderated the relationships between WI and depression and between WI and stress. Although a main effect was found between WI and anxiety, EI did not significantly moderate the relationship between WI and anxiety. Implications and future directions were discussed.