Cite
HARVARD Citation
Chen, Y. et al. (2018). Managing service performance based on multidimensional and categorical satisfaction data. International journal of services operations and informatics. pp. 1-14. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Chen, Y. et al. (2018). Managing service performance based on multidimensional and categorical satisfaction data. International journal of services operations and informatics. pp. 1-14. [Online].