Inventory and rating of performance indicators and organisational features in metropolitan public transport: A worldwide Delphi survey. (September 2018)

• Record Type: Journal Article
• Authors: Hirschhorn, Fabio; Veeneman, Wijnand; van de Velde, Didier
• Is Part Of: Research in transportation economics. Volume 69(2018)
• Page Start: 144
• Page End: 156
• Publication Date: 2018-09
• Subjects: Public transport -- Performance -- Organisational form -- Delphi method; L91 -- L98 -- R40 -- R48; Transportation -- Periodicals; 388.05
• DOI: 10.1016/j.retrec.2018.02.003
• Languages: English
• ISSNs: 0739-8859

Abstract

Abstract: This paper contributes to the discussion on the ways organisational form of public transport systems may influence its performance. A worldwide Delphi survey with experts in the field is presented. After a three-stage iterative process interspersing questionnaires and controlled feedback the survey produces authoritative inventories and ratings of performance indicators and organisational features in public transport. In relation to performance indicators, system-wide metrics such as user satisfaction, cost-recovery, and modal split are selected as preferred measures for a strategic assessment of public transport. Concerning features of organisational form driving performance outcomes, integration emerged as the central dimension: policy integration between public transport and other sectors, single integrated planning authority, as well as ticket and fare integration were highly rated by Delphi experts.