Write Consumer Confidence Reports Customers Can Understand. Issue 2 (1st February 2017)

• Record Type: Journal Article
• Authors: Phetxumphou, Katherine; Roy, Siddhartha; Davy, Brenda M.; Estabrooks, Paul; You, Wen; Dietrich, Andrea M.
• Is Part Of: Opflow. Volume 43:Issue 2(2017)
• Page Start: 24
• Page End: 26
• Publication Date: 2017-02-01
• Subjects: Communications -- Water Quality -- Customer Service; Water-supply -- Periodicals; Water-supply -- United States -- Periodicals; Water-supply engineering -- Periodicals; Water-supply engineering -- United States -- Periodicals; 363.61
• DOI: 10.5991/OPF.2017.43.0010
• Languages: English
• ISSNs: 0149-8029

Abstract

Abstract : Consumer Confidence Reports (CCRs) should be clearly understood by all consumers, but they often fall short of their goal. Using common communication tools, water utilities can improve their CCRs.