The personalisation agenda: the case of the Australian National Disability Insurance Scheme. Issue 1 (2nd January 2018)

• Record Type: Journal Article
• Authors: Carey, Gemma; Malbon, Eleanor; Olney, Sue; Reeders, Daniel
• Is Part Of: International review of sociology. Volume 28:Issue 1(2018)
• Page Start: 20
• Page End: 34
• Publication Date: 2018-01-02
• Subjects: Personalisation -- individualisation -- quasi-markets -- human service markets; Sociology -- Periodicals; 301.05
• DOI: 10.1080/03906701.2018.1425084
• Languages: English
• ISSNs: 0390-6701

Abstract

ABSTRACT: As part of the international trend towards personalisation, in 2013 Australia launched a major disability scheme aiming to give participants greater choice and control over services. The scheme aims to cover a wide diversity of disabilities, services and significant geographical area – resulting in a highly complex system of local overlapping markets. At four years into implementation a range of challenges have emerged. In this paper we firstly describe the Australian National Disability Insurance Scheme, then explore a range of implementation challenges it currently faces as a large-scale personalisation scheme. Based on these experiences we pose a range of questions for similar schemes internationally.