Work Intensification and Quality Assurance: Missed Nursing Care. Issue 2 (April 2018)

• Record Type: Journal Article
• Authors: Willis, Eileen; Harvey, Clare; Thompson, Shona; Pearson, Maria; Meyer, Alannah
• Is Part Of: Journal of nursing care quality. Volume 33:Issue 2(2018)
• Publication Date: 2018-04
• Subjects: missed care -- New Zealand -- nurse managers -- quality assurance -- risk -- work intensification; Nursing -- Standards -- Periodicals; Nursing audit -- Periodicals; Health facilities -- Safety measures -- Periodicals; Nurse administrators -- Periodicals; 610.73
• DOI: 10.1097/NCQ.0000000000000277
• Languages: English
• ISSNs: 1057-3631

Abstract

Abstract : This article examines nurses' commentaries from a survey conducted in New Zealand that studied contradictions between quality assurance and work intensification in nursing care. Nurse managers were blamed for either avoiding or not recognizing work intensification affecting quality care delivery. However, the data illustrate key structural issues resulting in missed care that impact on patient safety, rather than a problem directly attributable to managers. Until these structural issues are addressed, missed care and adverse events will continue to affect the quality of care. Abstract : Supplemental Digital Content is Available in the Text.