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Kumar, S. et al. (2018). Benchmarking model for factors influencing creation of negative electronic word of mouth. Benchmarking. 25 (9), pp. 3592-3606. [Online].
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Kumar, S. et al. (2018). Benchmarking model for factors influencing creation of negative electronic word of mouth. Benchmarking. 25 (9), pp. 3592-3606. [Online].