An exploratory study on kaizen muda and organisational sustainability: patients' perspective. (2016)

• Record Type: Journal Article
• Authors: Chahal, Hardeep
• Is Part Of: International journal of lean enterprise research. Volume 2:Number 1(2016)
• Page Start: 81
• Page End: 94
• Publication Date: 2016
• Subjects: muda elimination -- waste identification -- waste management -- hospital waste -- healthcare services -- service quality -- kaizen muda -- organisational sustainability -- patient perspectives -- waste control -- overproduction -- defects -- transport -- waiting time -- motion; Lean manufacturing -- Periodicals; Organizational effectiveness -- Periodicals; Continuous improvement process -- Periodicals; 658.4013
• Languages: English
• ISSNs: 1754-2294

Abstract

The purpose of this paper is to measure patients' perception towards kaizen muda tool in organisational sustainability. The study used mixed method approach for muda/waste identification, measurement and suggestions for controlling muda/waste in the hospital. The quantitative approach was used for measuring the patients' perception towards kaizen muda/waste and organisational sustainability while qualitative approach was used for gathering patients view points for controlling these wastes. The results revealed five types of mudas/waste namely, overproduction waste, defects, transportation waste, waiting time waste and motion waste present in the hospital environment. The findings suggest that by controlling this mudas/waste the hospital can improve its level of sustainability-economical, social and ecological. The present study provides a platform for further research to be conducted at a larger scale for the development and validation of the kaizen muda/waste and organisational sustainability scale for the healthcare sector.