Ambiguity Acceptance as a Function of Project Management: A New Critical Success Factor. Issue 2 (14th March 2013)

• Record Type: Journal Article
• Authors: Hagen, Marcia; Park, Sunyoung
• Is Part Of: Project management journal. Volume 44:Issue 2(2013:Apr.)
• Page Start: 52
• Page End: 66
• Publication Date: 2013-03-14
• Subjects: leadership styles -- ambiguity -- team communication -- project outcomes; Project management -- Periodicals; 658.40405
• DOI: 10.1002/pmj.21329
• Languages: English
• ISSNs: 8756-9728

Abstract

Abstract: This research examines the relationship between ambiguity acceptance and customer and organizational outcomes within the Six Sigma improvement project context. Results find a curvilinear relationship between open communication and customer outcomes for project leaders. Results of multiple regression find a significant positive relationship between open communication and organization outcomes, as well as a significant positive relationship between ambiguity acceptance and customer and organizational outcomes for team leaders, while there is a significant positive relationship between ambiguity acceptance and customer and organizational outcomes for team members. Theoretical and practical implications are examined.