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HARVARD Citation
Azab, C. et al. (2018). Positive psychological capacities: the mystery ingredient in successful service recoveries?. Journal of services marketing. 32 (7), pp. 897-912. [Online].
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Azab, C. et al. (2018). Positive psychological capacities: the mystery ingredient in successful service recoveries?. Journal of services marketing. 32 (7), pp. 897-912. [Online].