The obsession with outputs: over regulation and the impact on the emotional identities of public service professionals. (2nd January 2007)

• Record Type: Journal Article
• Authors: Miller, Chris; Hoggett, Paul; Mayo, Marjorie
• Is Part Of: International journal of work organisation and emotion. Volume 1:Number 4(2006)
• Page Start: 366
• Page End: 378
• Publication Date: 2007-01-02
• Subjects: public service professionals -- regulation -- emotion -- outputs -- emotional identity -- disadvantaged communities -- ethical dilemmas -- emotional tensions -- over-regulation -- work organisation -- policy -- public services; Emotions -- Sociological aspects -- Periodicals; Organizational sociology -- Periodicals; Organizational behavior -- Periodicals; Work -- Psychological aspects -- Periodicals; 302.35
• Languages: English
• ISSNs: 1740-8938

Abstract

This paper draws upon research on the ways in which public service professionals working with disadvantaged communities, manage the ethical dilemmas and emotional tensions experienced in role. We view the public sphere as a dilemmatic space and the effective use of emotions is seen as essential. We explore the emotions engaged and the coping strategies adopted by these professionals and their sources of support, both internal and external, in response to over-regulation. We explore the reactions to such changes in the nature of the work and the implications for policy and organisational practice.