The socio-political constitution of expert systems and global knowledge expertise within Big 5(4) public accounting firms. (13th January 2006)

• Record Type: Journal Article
• Authors: Dirsmith, Mark W.; Fischer, Michael J.; Samuel, Sajay
• Is Part Of: International journal of technology, policy and management. Volume 5:Number 4(2005)
• Page Start: 361
• Page End: 387
• Publication Date: 2006-01-13
• Subjects: expert systems -- global knowledge expertise -- information age -- professional services -- public accounting profession -- politics of technology -- social dynamics -- technology resistance -- technology transformation; Technological innovations -- Management -- Periodicals; Technology and state -- Periodicals; 658.51405
• Languages: English
• ISSNs: 1468-4322

Abstract

This article examines the development and transformation of expert systems within the Big 5(4, after the demise of Arthur Andersen) public accounting firms. Our field study reveals that this implementation was intended to encode expertise in these systems and thereby transfer power from practice to administrative partners. This effort was mirrored at the profession level by efforts to redefine the profession's system of knowledge in terms of developing and marketing 'higher platforms of service' by newly credentialed 'global knowledge workers'. However, these new technologies were resisted, transformed and redirected by the practice partners, who, in so doing, ironically, came to internalise these very technologies. We conclude that expert systems played three roles within the profession: as an instrumental means of fostering operating efficiency and improving firm profits, as a political exchange among contending factions and as a means of social discourse used in extending the profession's jurisdiction.