Performance measurement framework for product–service systems development: a balanced scorecard approach. (9th December 2013)

• Record Type: Journal Article
• Authors: Chirumalla, Koteshwar; Bertoni, Alessandro; Parida, Aditya; Johansson, Christian; Bertoni, Marco
• Is Part Of: International journal of technology intelligence and planning. Volume 9:Number 2(2013)
• Page Start: 146
• Page End: 164
• Publication Date: 2013-12-09
• Subjects: PSS -- product–service systems -- performance measurement -- balanced scorecard -- performance indicators -- product development -- cross–functional teams -- aerospace industry; Technological innovations -- Periodicals; Research, Industrial -- Periodicals; Knowledge management -- Periodicals; 658.403805
• Languages: English
• ISSNs: 1740-2832

Abstract

The paper proposes a framework for analysing the performances of product–service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi–criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.