Public sectors' perception on critical relationship factors in IS/IT outsourcing: analysis of the literature and a Delphi examination. (1st January 2012)

• Record Type: Journal Article
• Authors: Swar, Bobby; Moon, Junghoon; Khan, Gohar Feroz
• Is Part Of: International journal of services technology and management. Volume 17:Number 1(2012)
• Page Start: 1
• Page End: 21
• Publication Date: 2012-01-01
• Subjects: IS/IT outsourcing relationship -- public sector -- Delphi technique -- critical relationship factors; Service industries -- Management -- Periodicals; Service industries -- Technological innovations -- Periodicals; 658.005
• Languages: English
• ISSNs: 1460-6720

Abstract

The outsourcing of information system or information technology (IS/IT) in the public sector has become an accepted management practice recently. Despite of this increasing practice IS/IT outsourcing in the public sector has faced tough challenges resulting in failures of many of them. Researchers suggest a good relationship between the client and vendor as a vital requisite for the success of IS/IT outsourcing. In this regard, this study identifies and ranks the critical relationship factors in IS/IT outsourcing through the public sectors' perception using a 'ranking-type' Delphi method.