Applications of "human factors" in wireless telecommunications service delivery. (7th December 2004)

• Record Type: Journal Article
• Authors: Choi, Young B.; Krause, Joshua S.; Imperio, Michelle Arcibal; Macchio, Stephen P.; , Kimberly A. Rill
• Is Part Of: International journal of services and standards. Volume 1:Number 3(2005)
• Page Start: 287
• Page End: 298
• Publication Date: 2004-12-07
• Subjects: human factors -- human factors engineering -- HFE -- ETSI -- ITU-T -- ISO -- wireless telecommunications service delivery -- services -- information processing model -- sensory memory -- short-term memory -- STM -- long-term memory -- LTM -- Federal Communications Commission -- FCC -- radio frequency -- RF -- specific absorption rate -- SAR -- electromagnetic interface -- EMI -- giant magnetoresistance -- GMR -- mobile phones; Standardization -- Periodicals; Customer services -- Standards -- Periodicals; 389.605
• Languages: English
• ISSNs: 1740-8849

Abstract

This paper describes how the application of human factors in wireless telecommunications service deals with human involvement and their ways to communicate across a distance and how to successfully deliver this task. The results of the paper show that wireless technology is being developed fast and mobile phone use is particularly on the rise. With this knowledge, the findings of this research show that human factors are essential in incorporating a successful service delivery system for wireless telecommunications.