Applying TQM, CMM and ISO 9001 in Knowledge Management for software development process improvement. (23rd November 2005)

• Record Type: Journal Article
• Authors: Lee, Ming-Chang; Chang, To
• Is Part Of: International journal of services and standards. Volume 2:Number 1(2006)
• Page Start: 101
• Page End: 115
• Publication Date: 2005-11-23
• Subjects: ISO 9001 -- capability maturity model -- CMM -- knowledge management -- total quality management -- TQM -- software development; Standardization -- Periodicals; Customer services -- Standards -- Periodicals; 389.605
• Languages: English
• ISSNs: 1740-8849

Abstract

Traditional software development process emphasises testing techniques, but show weakness in planning. However, it does not satisfy the requirement of the user to cause failure cost heavily. ISO 9001 Quality Management System, Capability Maturity Model (CMM) and Total Quality Management (TQM) are quality management technologies, which can be applied to the quality industry. In addition, Knowledge Management (KM) technology transforms these quality documents and process into actionable knowledge in a format, when it is made available, can be utilised effectively and efficiently throughout the entire software development. The aim of this study applies ISO 9001, CMM and TQM in quality orient KM for software development process improvement.